I purchased an Avène Ducray anti–hair loss shampoo online. When I checked the product in the UTS (Product Tracking System), the registration does appear, but the status says “deficiency notification has been filed.” Does this mean the product is counterfeit? Should I return the product? What does this status actually mean?
I’m waiting for a response—please help.
I have been using Kerastase products for years, always purchasing from an authorized seller on Trendyol to ensure authenticity. This time, I ordered two products—a shampoo and a hair milk. However, when the package arrived, only the shampoo was inside. The hair milk, which I paid for, was missing. ...
I purchased Ducray Anaphase shampoo, believing it would help reduce hair loss, as advertised. Instead, it caused extreme hair shedding—far worse than before! After just a few washes, I noticed significant hair loss each time I used it. This product does the exact opposite of what it claims! I bough...
I’ve been using Ducray Anaphase Shampoo for a year now, hoping it would reduce my hair loss, but nothing has changed—my hair is still falling out in clumps. Worse, it leaves my strands tangled and felt-like, so I have to douse my hair with expensive detangling creams and serums just to comb it. I sp...
I used Ducray’s Kellual Anaphase shampoo regularly for three months to address my hair loss and scalp itching, but the product was not effective at all. There was no reduction in either my hair loss or the itching during this period. I purchased the shampoo from Emineller Pharmacy (Özdilek Mall) and...
On September 2, 2025, I purchased Ducray Anaphase shampoo from Cansu Kahraman Pharmacy. I used the product regularly for about three weeks. However, instead of reducing my hair loss, it made the hair shedding significantly worse. I also started experiencing intense dandruff and scalp itching. Becaus...
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