DS Damat Canceled My Discounted Shirt Order Citing Defects Despite My Approval


The product we purchased from DS Damat brand in July turned out to be defective. The light in the store is so dim that it is not possible to notice the permanent iron marks on the fabric. Moreover, although it has been almost a month, the examination of the product is still not over. I am getting married in a few days, and for some reason the company inspection teams still have not understood the mistake we realized in one day. I wonder what they are examining so much. Moreover, we do not understand the logic behind the initial inspection stating that there is no defect in the product and offering a 50% discount. If the product is not defective, why should there be a discount on its price? The price discount royalty clearly means denying the existence of the defect, because according to the relevant legislation, I can choose to return the defective product or to have its price discounted. Trying to sell the faulty suit that I cannot return or cannot get a perfect one to the consumer, so to speak, is not a profit for the company; it is nothing but a complete damage to its commercial reputation. I hope this grievance of ours will be resolved as soon as possible, at least before the wedding date...

Six months ago, I purchased a pair of jeans from DS Damat. Recently, I noticed an unusual wear in the crotch area and returned them to the store for inspection. To my dismay, the company's verdict was "user error," claiming the wear was due to friction. However, this explanation doesn't add up. The ...
I placed an order with DS Damat on February 23, 2024, and was contacted by a customer representative who informed me that there were quality issues with the products and they had to cancel the order. I told them that the quality problems were their responsibility, and I wanted my items without any d...

At the end of May, I purchased a wedding suit and a suit from your Diyarbakir Forum branch. I mentioned that I would come for the fitting today because my wedding is in two days. When I arrived at the store and introduced myself, they initially couldn't find my items. After checking in the back, the...
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