My DS Damat Suit Damaged After Just 3 Hours of Wear on My Wedding Day
I purchased a suit from DS Damat at Yenibosna StarCity Mall for my wedding. After wearing it for only 3 hours during the ceremony, the crotch area of the pants and the underarms of the jacket suffered severe deformation, as shown in the pictures. When I returned it to the store, they said they'd send it for inspection. The response I received was ridiculous - they claimed "user error" for a pair of pants that deteriorated in just 3 hours.
I'm calling out to you, DS Damat officials. I swear I won't let this go and I'll take you to court if necessary. I'm being absolutely clear about this. I pay ₺10,000 for a suit, wear it for 3 hours, and you call it "user error"? Keep the money if you want, but how dare you sell such a defective product to a customer? And even if you did, how can this possibly be user error?
I told customer service I only wore it for 3 hours and asked them to note it down. They said okay, but it wasn't mentioned in the email sent to the store. Please, just be honest.
Regarding the complaint of Mr. İsmail S; Information has been provided regarding our customer's complaint. For questions, suggestions, and opinions, you can reach us through the contact details below. Thank you for your understanding, and we wish you a good day. For your information, Best regards, D’S Damat Customer Relations (Our working hours; Weekdays 09:00-18:00)
Hello, Thank you very much. Ds did what was appropriate and informed me that I could either return or exchange it. Thank you very much for your attention and interest.
DS Damat did not surprise me again and approved my exchange or refund. Thank you very much.
