D’s Damat Refused to Honor a Promotional Price
On December 9, 2025, I purchased a d.s Damat Slim Fit Windproof Fiber-Filled Men's Jacket, model 3HF07ORT04262 in black, from N11 for a discounted price of $12. The product was listed as in stock, and I completed my payment accordingly. However, a few days after the payment, I received an SMS saying, “Your order has been cancelled,” and the order was unilaterally cancelled without any explanation.
My order number is 205179129133. I tried contacting both N11 customer service and D’s Damat, but I have not been able to get any clear information or support, so the issue remains unresolved. I purchased this jacket during a campaign at the stated discounted price while it was shown as available, and I do not accept that the order was cancelled without my approval or a justified reason.
I kindly request that D’s Damat supply this jacket to me again at the promotional price of $12 and deliver it to me as soon as possible. I ask that my grievance be resolved promptly and that I not be deprived of the campaign conditions under which I made my purchase.
Regarding the complaint of Mr. Cengiz G***; First of all, we thank you for your interest in our company. Your application has reached us. We will contact you as soon as possible. Thank you for your understanding, and we wish you a good day. For your information, Sincerely, D’S Damat Customer Relations
Regarding the complaint of Mr. Cengiz Gölbaş; Information regarding our customer's complaint has been provided. You can reach us via the contact details below for any questions, suggestions, or feedback. Thank you for your understanding, and we wish you a good day. For your information, Sincerely, D’S Damat Customer Relations
