I handed over my Dreame Bot L10S Pro robot vacuum to Media Markt for repair, and despite being told the issue was fixed, the exact same problems continue. This is not the first time—I've sent it in three times, and every time, they return the device claiming it’s repaired, but nothing changes.
On top of that, the vacuum was returned to me in terrible condition. The dustbin was full of dirt, and the hair collection brush was visibly damaged. Even the Media Markt customer service representative acknowledged the issue upon delivery, and I was told it would be reported to the manufacturer. Yet here I am, still waiting for a real solution.
How can a product that’s supposed to make my life easier cause this much inconvenience? I trusted Dreame’s quality, and I’m genuinely disappointed with both the device’s reliability and the aftersales support. After multiple repair attempts and no resolution, I’m demanding either a full replacement or refund.
I bought the Dreame L10s Pro based on a MediaMarkt employee’s recommendation, hoping it would help keep my home clean—especially since my child has allergies. But this product turned out to be a huge letdown. We were only able to use it for 4 months before it started acting up. The vacuum has now b...
I purchased the Dreame L10 Ultra robot vacuum about a year ago, hoping it would simplify household cleaning. However, just a few months after buying it, the device started giving a water intake error. I sent it to Ouno service under warranty, and it was supposedly repaired and returned. Unfortunate...
I purchased the Anker Eufy Clean L35 Hybrid robot vacuum from MediaMarkt about 18 months ago, and ever since then, it has been nothing but a headache. The main issue is with the rotating brush, which consistently malfunctions. I have already sent the device to service three times, and yet the exact ...
I purchased a Dreame X50 Ultra Complete robot vacuum cleaner. In the second month of use, the device started showing a “cleaning plate error”, which made it unusable. For this reason, I sent it to the authorized service center on 08.11.2025 under Work Order No: IST01-OU-1114498, within the manufactu...
On 23.10.2025, my home was flooded during the storm, and along with many of my belongings, my Dreame D9 Max (Black) robot vacuum was also damaged. My insurance company requested an official damage assessment report from an authorized service center confirming that the device was damaged due to the f...
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