I purchased a Tineco A10, and after 1.5 years, the device malfunctioned. I sent it in for warranty repair, but instead of fixing it, they declared it irreparable and issued a refund. However, I did not request a refund—I want a replacement!
Since December 25, 2024, I have been trying to get a clear answer about replacing my device, but I have received no response or resolution. I have wasted a lot of time on this issue, and I still don’t have a working product.
Tineco, I demand a replacement, not a refund! Has anyone else experienced this? Why is it so hard to get proper customer service? I expect an immediate solution!
I purchased the Tineco Floor One S3 cordless vacuum hoping for a premium cleaning experience, but instead, I’ve been dealing with the same issue three times within a year. Each time, I sent the product in for repair, it was “fixed” and returned—only for the same malfunction to occur again shortly af...
I sent in my Tineco Floor One S5 Combo Plus to get the charging unit lid repaired, as it had a crack and break. I wasn’t even expecting it to be covered under warranty—fair enough. But to my surprise, they quoted me the price of the entire unit, saying the part can’t be sold separately. Worse yet, t...
I purchased a Tineco cordless handheld vacuum after hearing great reviews, but it turned out to be a huge disappointment. The vacuum only works when it’s constantly plugged in, making it completely useless as a cordless device. I requested a return, but instead of helping me, they refused to even r...
My Tineco wet–dry vacuum broke down. On Friday, August 29, I shipped the vacuum to Uniq Technical Service. They have not repaired it for 2.5 months. They said a part needed to be replaced. We sent the required payment, and then they claimed the part had not arrived. On November 5, I finally requeste...
I purchased the Tineco Floor One S3 device three months ago, and shortly after, it began malfunctioning by repeatedly showing errors and shutting down on its own. This issue occurs regularly every time I use the device, and no warning codes or messages appear on the screen. I have not interfered wit...
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