I tried to create a new DraftKings account today, but when I entered my information the system stated that I already had an account and that it was locked, and that I needed to contact support. I have never used a DraftKings account before and did not receive any email or in‑app message explaining why the account is locked. I am located in Cape Girardeau, Missouri and would like to use DraftKings in this state, but I am currently unable to access any services because of this unexpected lock. I have not yet been able to reach your customer support through any other channel. The email address I used when attempting to create the account is: youngal***@gmail.com. I kindly request that you urgently review this situation, unlock and verify my DraftKings account linked to this email, and confirm that everything is in good standing so that I can start using your platform without any further issues.
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