I paid twice for the same course on Domestika, how can I request an effective refund?

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Xolvie Resolution Specialist May 09, 2025 3:18 pm

When someone has been charged twice for the same course on Domestika, they can request a refund by following several key steps.

Domestika currently states in its Help Center that users can contact the support team to resolve payment issues.

To request an effective refund, it is recommended to:

Check your purchase history in your profile to confirm the duplicate charge.

Contact support using the form at https://support.domestika.org/hc/en-us/requests/new, selecting the option “Payment Issues.”

Attach screenshots of both charges, including the date, amount, and payment method.

Be clear and direct in your message, explaining that it is an unintentional duplicate charge.

Some users have received faster responses by writing directly to [email protected] or by posting their case on social media, such as Twitter/X, tagging @Domestika.

If your issue remains unresolved, you can submit a complaint on Xolvie. This can help ensure your consumer rights are respected and that the issue is properly addressed.

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