Hello, I purchased a Dell Gaming G16 laptop from Dell about 10 months ago. The "w" key started coming off, despite not using the gaming laptop for extensive gaming. On 19.04.2024, I took it to the authorized service center, and they stated that the key was not covered by warranty and demanded around 7000 ₺ for the repair. I informed them that this was incorrect and that I would appeal to the Consumer Arbitration Board, requesting no further action on the laptop. However, when I went to pick up the laptop, I found dents on the chassis. Despite the report stating "Usage marks present," they questioned whether this was my doing, to which I denied any involvement. It has been 15 days with no positive response, and there is no information on when a resolution will be provided. As someone who works with the laptop, my grievances have not been addressed, and I am unable to work as a result.
I purchased the Dell G15 5511 laptop and have been using it exclusively with an external keyboard and mouse on my desk since the purchase. The first time I wanted to use the built-in keyboard, I found that the letters 'ç' and 'ş' were not working. On 27.09.2023, I took the device to the authorized ...
I bought a Dell G3 15 laptop in 2021. Dell Service replaced the motherboard within the first year, thanks to the warranty. A year later, they had to replace the motherboard again. After six months of the warranty ending, another problem happened even though we just replaced the motherboard. I return...
I purchased a Dell G16 7630 laptop from Hepsiburada for ₺58,000, and since the very first day, I’ve been dealing with constant freezing, startup failures, and performance lags. The device’s performance is far below expectations — it struggles even during basic daily use, which is unacceptable for a ...
I purchased the Dell G16 7630 laptop with i7 13700HX, 32 GB RAM, and 1 TB SSD on the day after its release in Turkey. In the first week, I noticed that the device automatically reduced the FPS (Frames per Second), but as it was a new device, I thought it might be a software issue and didn't pay much...
About a year and a half ago, I purchased a Dell G15 5511 laptop. Two to three months after the purchase, the device suddenly shut down and had to be sent in for repair. Despite requesting a replacement, the device was returned to me after being repaired. A few months later, the same issue occurred a...
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