I purchased the Dell Alienware AW2723DF model from Vatan Bilgisayar on August 29, 2023. After 1-2 days of use, I noticed significant backlight bleeding on black colors in movies and games, which is very distracting.
When I contacted Vatan Bilgisayar, they directed me to Dell customer service, stating that they do not handle the Dell brand. When I called Dell customer service, they requested 3 photos via Gmail, which I sent. After 10 minutes, they claimed that everything was normal and ignored the issue. The customer service was disrespectful and seemed indifferent.
I want a refund, but they do not accept it and even try to force me to keep the monitor without testing it at home. I paid 20,000₺ and do not want to keep the monitor. If necessary, I will file a complaint to obtain a refund.
I purchased a Lenovo Ideapad Gaming 3 from Vatan in October 2023, and from the very first day, I have been experiencing black screen errors. Due to university commitments, I delayed sending it for service until August 2024, when I had less reliance on the device. However, the service team returned i...
I purchased a Grundig 43gff6950 43-inch 108cm Android TV from Vatan Bilgisayar on October 13, 2022 (212 Power Outlet AVM - 2nd floor, see attached receipt). The TV has been experiencing signal loss and malfunction since the day it arrived. The first service visit resulted in a part replacement, resu...
Hello, I bought a Dell G15 5530 laptop with really impressive specifications from Vatan Bilgisayar at Adana Real Shopping Mall on 12.03.2024. Unfortunately, the laptop is facing some CPU performance problems, and both Vatan Bilgisayar and Dell's customer service have been unable to find a solution. ...
I bought a Dell Gaming G15 5520 laptop with an Intel Core i5 12500H processor, 8GB RAM, 512GB SSD, and an RTX3050 graphics card on April 13. I got it from hepsiburada.com to use it for my graphic design work. Once I started using it, I realized that the colors weren't showing up correctly. The reds...
I purchased an LG Oled65Cs3 model TV from the Vatan store in Elazığ for ₺65,000. From the first day of installation at home, the TV failed to deliver clear picture quality and displayed a blurry image. I reported the issue to the Vatan store on the same day. When the service technician came to inspe...
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