MediaMarkt Refused My Return for a Rowenta Hair Styler

I am writing regarding a Rowenta 6-in-1 hair styling device that I purchased from MediaMarkt on March 26.

After purchasing the product, I tried it only briefly to evaluate its performance. Unfortunately, it did not meet my expectations, and I was not satisfied with its performance.

Because of this, I returned to the MediaMarkt store and requested a full refund. However, the store staff informed me that they could not process the return and rejected my request.

I do not believe it is fair that my return request was refused even though I used the product only briefly for testing purposes and determined that it did not meet my expectations. As a consumer, I expected a more customer-focused approach to resolving this matter.

I respectfully request that Rowenta and MediaMarkt review my case, accept the return of the product, and issue a full refund of the purchase price.

I also request a written explanation of the reason for refusing my return request and ask that my complaint be resolved promptly and fairly.

Thank you for your attention to this matter. I look forward to your response and a satisfactory resolution.