Hello, I bought a Dell G15 5530 laptop with really impressive specifications from Vatan Bilgisayar at Adana Real Shopping Mall on 12.03.2024. Unfortunately, the laptop is facing some CPU performance problems, and both Vatan Bilgisayar and Dell's customer service have been unable to find a solution. Even though we've asked, they're unwilling to handle our return. I am extremely dissatisfied with the subpar customer service provided by Dell. They simply recommended restarting the laptop, which is not an optimal solution. As an architect, I've been facing significant challenges in completing my work lately. Even basic tasks become incredibly challenging, with constant slowdowns and freezing, especially when trying to browse websites like Youtube.com. I spent ₺63,529 on this laptop, which is quite a significant sum. If Dell's customer service does not adequately address my concerns or if Dell declines to accept the return, I will take the matter to the Consumer Arbitration Board. Here are some photos that show the problems.
I purchased a Dell G16 7630 laptop from Hepsiburada for ₺58,000, and since the very first day, I’ve been dealing with constant freezing, startup failures, and performance lags. The device’s performance is far below expectations — it struggles even during basic daily use, which is unacceptable for a ...
Hello, I purchased a Dell Gaming G16 laptop from Dell about 10 months ago. The "w" key started coming off, despite not using the gaming laptop for extensive gaming. On 19.04.2024, I took it to the authorized service center, and they stated that the key was not covered by warranty and demanded around...
I purchased the Dell G16 7630 laptop with i7 13700HX, 32 GB RAM, and 1 TB SSD on the day after its release in Turkey. In the first week, I noticed that the device automatically reduced the FPS (Frames per Second), but as it was a new device, I thought it might be a software issue and didn't pay much...
I bought a Dell Gaming G15 5520 laptop with an Intel Core i5 12500H processor, 8GB RAM, 512GB SSD, and an RTX3050 graphics card on April 13. I got it from hepsiburada.com to use it for my graphic design work. Once I started using it, I realized that the colors weren't showing up correctly. The reds...
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