Deichmann Refuses To Compensate Faulty Shoes

After I sent the product I bought from Deichmann to be looked at for a mistake made during production, I was turned down. It's called "user error," but I'll add the picture now. If you look at the places I circled in red, you'll see that the right foot moves to the left. None on the left. In a similar way, the right foot's big toe feels straight. The left side is rounder and more convex. I disagree with the idea that this could be user error. I trusted the brand, and I say it again and again. The customer service rep didn't take me into account, and she gave me vague answers. I didn't know that I had failed my exam. When I called after 7 days and asked, I got the news. It was said that the SMS will come in 5 days. I bought it so that I could wear it on my way to school. I didn't leave the house because it was cold when I said that the cargo came to me or something. On February 19, I asked for a review. Did I change the shoe's toe material in these three weeks? Customers are being hurt by Deichmann, and I am waiting for a response. I want to trade my shoes for a new pair. The lack of care from Deichmann and the rudeness of the customer service reps, whether they said they would call back or not. I still don't know how I managed to make the trapezoid on the front of the shoe. I'm going to write on it, of course. One of the shoes is missing its toe. I've already touched it with my thumb, and it feels very soft. The left one is different. Product with problems. As the last remaining product, I found such a situation on the Internet. Besides, I'm a student. I feel bad about my money. It's strange that the brand does so badly...