On February 18, 2024, I ordered 4 items with a discount, but 3 of them got canceled. When there's an issue with a stock, how come the system still lets you buy those items? Instead of simply canceling the items, you could have provided options for exchanges such as different sizes. The product I purchased for ₺100 has now increased in price to ₺350, and the customer service representative mentioned that I have the option to order a different size if I prefer. Will you be covering the ₺250 difference? After buying items priced between ₺250 and ₺450 for ₺100 and having DeFacto cancel them, they sarcastically provide a ₺30 voucher as if there were still items left for ₺100. If your system infrastructure is not equipped to handle this promotion, it's best to avoid implementing it altogether.
I found out via email on December 7, 2023, that my order with the number DTH47D, which I purchased on November 21, 2023, was canceled. Since I didn't request a return for the product and haven't received it yet, I spoke with a customer representative. They told me that the product had a defect when ...
On October 18, 2024, I placed an order for a pair of shoes on Camper.com for ₺4,463.10. However, when I checked my order status on December 31, 2024, I discovered that my order had been canceled without any notification. When I contacted customer service, I was told the cancellation was due to insuf...
On July 18, 2024, I placed an order from the FLO store on the N11 shopping site, purchasing five items. One of the items, a pair of Camper shoes, was canceled 24 hours later on July 19, 2024, around 6:00 PM, with the reason given as "product out of stock." However, I was not notified of this cancell...
My orders on Amazon keep getting canceled due to "suspicious activity," even though I’ve explained multiple times that the issue isn’t on my end but a system error. Initially, I tried to purchase a product for ₺33,000, but the system failed. When I tried again at ₺35,600, the same issue occurred. Af...
On February 6, 2025, I ordered two pairs of shoes from Columbia’s official website (columbia.com.tr). Then, on February 11, 2025, I received a cancellation notice, claiming a stock issue had occurred, and both of my orders were canceled. When I contacted customer service, they told me the products ...
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