On July 18, 2024, I placed an order from the FLO store on the N11 shopping site, purchasing five items. One of the items, a pair of Camper shoes, was canceled 24 hours later on July 19, 2024, around 6:00 PM, with the reason given as "product out of stock." However, I was not notified of this cancellation via email, phone, message, or app notification. The product is still in stock, but the price has been increased. I suspect the product wasn't sent due to the price change. When I contacted N11 customer service, I was told that "if warehouses are different, it can be canceled," and they offered me 250 lira as compensation, which is funny. They contradict themselves by saying "products from different warehouses cannot be sent," yet a product from a different warehouse was later sent. For instance, in the same order, three products were shipped, and one of them, Lotto shoes, was shipped four days later. Both N11 and FLO store are causing inconvenience without considering customer satisfaction.
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I...
Back on March 22nd, 2024, I made a purchase on N11 for a waterproof jacket. It cost me ₺284.99, but luckily I had a discount coupon to use. The price was originally ₺650. After my order was confirmed and already in the "preparing" stage, I received a notification on March 26th, 2024, at 3:23 PM, sta...
I purchased an item from the N11 store on January 20th, and it still hasn't arrived (today is March 6th). Despite my repeated attempts to cancel, I've been told that the item cannot be canceled because it's already in transit. Today, they called me, saying they needed to cancel the order because the...
On February 2, 2024, I placed an order for a whiteboard on the N11 shopping website. The order number is 205167174430 and it cost ₺1,900. I have made the payment. My order was canceled on 05/02/2022 because the store couldn't provide the product. Surprisingly, the product that was previously unavail...
On January 30, 2024, I purchased one pair of Reebok sports shoes from the FLO seller on N11 under order number 202899764437. Due to an inaccurate product number, I requested a refund on February 2, 2024 (see image 1) via N11 and returned the item to the seller using Aras Cargo tracking number 112037...
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