Daikin Sensira 12000 BTU FTXF35F Not Working After 3 Weeks of Installation

On 14.08.2025, between 22:00 and 23:20 in the evening, the service came to check the device. I repeatedly said that I did not want any intervention on the device. They said they would not intervene with the device. They said they only needed to detect a gas leak. First, the area where additional copper pipes were connected to the indoor unit was opened and checked. Then, the side cover of the outdoor unit was opened and they said they would check the fittings there. They said this was not an intervention and was necessary for fault detection. A leak was detected in the fittings. He wiped it with his hand and asked the other technician for a wrench. I reminded him again not to intervene. He said he was just checking the tightness there. Then he said they would pressurize gas and vacuum the system, but I did not accept this because it would mean repairing the fault. I asked for a service report to be written regarding the fault. He said he didn't have it with him and would go down to the vehicle to write it. They came back after about half an hour. He said he wrote the fault and asked me to sign where he showed. Since he covered the form with his hand, I signed it and then read the form with my spouse. What was written on the form was: 'Since the customer did not allow intervention on the device, fault detection could not be performed.' I asked why he did not write the correct thing here. We said we did not accept this and wanted him to write what he actually did, truthfully and honestly, and that we wanted to sign it in agreement after he wrote it in front of us. An argument occurred and I asked them to call their managers. The first person they called said they could not speak to anyone at that hour. The second person they called told us that the technicians could not do anything if we did not allow intervention on the product. The argument escalated and there was a scuffle. During this scuffle, since my pregnant wife was pushed, I called the police. We stated that we would file a complaint due to physical intervention against my wife. They told us to go to the hospital, get an assault report, and then come to the police station. Then, as a last resort, I asked them to call their managers again. I said I did not want the situation to escalate further. We discussed why it was so difficult to write that the device was faulty. Afterwards, they reluctantly filled out a half-complete form and gave it to us. Since we were tired, we did not want to prolong it any further. Ankara Daikin Service - Kemal Kayadibi - Todek Machinery and Heating Systems caused us great victimization. From here on, the next step will be to apply to the Consumer Arbitration Board. Because Daikin and its authorized service do not accept the fault of the defective product and do not care about customer satisfaction.

It has been 10 days since I reported a defective product on 21.08.2025. Our grievance continues. No authorized person is interested in issues such as defective products or customer complaints. They suggest repairing a product that didn't even work for a month. I chose this product because it was supposed to be durable and long-lasting compared to its equivalents. Also, can a one-month-old product be repaired? You should admit your mistake and take back your defective product. I deeply regret buying this product for my pregnant wife. My pregnant wife has started experiencing skin rashes due to the heat. What kind of Daikin after-sales service is this? They don't care about humanity, ethics, or laws at all.

Kemal Kayadibi - Todek Machinery and Heating Systems continues to cause major victimization. This time, when I called Daikin customer service, I learned that they provided incorrect information in their report to the headquarters. What was written on the service form was reported incompletely to the headquarters. On 22.08.2025, I called customer service again. According to Article 11/1 of the Consumer Rights Law, I requested the replacement of the defective product. I told them that the service had come and performed an inspection. They said they would call me back. When I was called back, the authorized person said that the service form stated that intervention on the product was not allowed. They opened and checked every part of the product. They opened the outdoor unit maintenance cover, found the leak, and tightened the fittings. After the repair, he said he would fill it with gas and check it. You find the leak, do the repair, then fill the cooling gas and run the product. Then he would just say there is nothing wrong and leave. After that, I will be using a defective product with low cooling efficiency and energy consumption unrelated to the factory output data. A service that cannot even install a brand new device comes and tries to repair the product with all sorts of tricks. They do this without my permission as a customer, claiming they are checking the product. This air conditioner installation not only made me a victim in this heat, but also caused problems between me and my spouse, drove my stress levels to the peak, and made me deeply regret it. I am attaching photos of how such a short distance and easy installation was done. Choosing the air conditioner is the easiest part; the service that comes and the installation they perform is the hardest part for the consumer. Especially, it is hard to find experienced and honest people. #Daikin #service #sales #airconditioner #sensira #complaint #victimization #malfunction #installation #sensira12

Today, when I checked the e-Government portal, I saw that the consumer arbitration committee had decided on a replacement of the product with an identical one. Even though I was right, I was happy about this news, albeit late. It was concluded after 3 months. Currently, after speaking with customer service to see what stance Daikin will take on this issue, I realized they are not aware of the process. They directed me to technical service, and the technical service said they would ask the regional supervisor. Apparently, I will pay the price of buying a Daikin brand air conditioner by experiencing more problems. The brand is firmly etched in my mind as one that is definitely anti-customer after sales.