August 3, 2023 1:10 PM112

I bought Kaira DTXR35E 12000 BTU Wi-Fi Wall Mounted Inverter Air Conditioner from Daikin/ Kaira-Turkey with the order code 201964195712 from N11 shopping center on 12.07.2023. I informed the Daikin group that the product received has an old production date. The old product dated 06/2021 arrived and the Air Conditioner they installed at home on this product malfunctioned and stopped cooling the next day, after July 22-23. I reported to the Daikin customer service, xx authorized service, that I saw icing on the air conditioner copper pipes, and I also reported it to the N11 customer service department. Since this date, they did not give any support from Daikin, Kaira and Service points, except for N11 company. In terms of customer service and service, Daikin did not come to the service even though it was right behind my house, and we could not find any contact. Between the whole service that transferred the record to xxxxx company through the existing service system and my job, Daikin should have undertaken this responsibility, but I ran after these companies and I couldn't get any results. They didn't even send my invoice, I made a call from the store, they didn't pick up the phone, we called the General Directorate every day with N11, we couldn't reach them, they made me tired and victimized as a consumer. You can check the phone records of both my Daikin group calls and my N11 group calls. The time I spent for my product to reach my house from July 12 to July 21 is my last resort. I also informed that there is a Consumer Arbitration Committee and as I said, I cannot use the air conditioner in any way. As a consumer, I called many times for the product to be replaced, although I reported that they sent me an old product dated 06/2021 and that this product was defective, which I bought on 07/2023. Since I got tired of this issue, I applied to Consumer Rights and the court, I hope Daikin will respond to this call and support it in a short time. I can advise those who will buy this air conditioner to be very careful about the service.