I purchased a Clinique foundation from Boyner, expecting a high-quality product that would be gentle on my skin. Along with the foundation, I also bought a Clinique moisturizer. Shortly after using both, I developed severe redness and a rash across my face. I initially assumed the moisturizer was the issue, so I threw it away.
However, the irritation continued. I stopped using the foundation and switched to another brand for two weeks—my skin immediately improved. When I returned the foundation to Boyner, they sent it for inspection. Two weeks later, the response was that the product was fresh and contained no harmful ingredients, so they refused to offer a refund or exchange. They blamed the reaction on “other causes.”
Still trying to believe in the brand, I gave the foundation another try. After only three days, the same skin reaction returned—redness, burning, and flaking. I contacted Clinique directly, but their response was also dismissive.
I’m incredibly disappointed. As someone who makes an effort to buy clean, dermatologist-trusted products—often at a high cost—it’s frustrating and unfair to be dismissed when something clearly went wrong. I expected support, not denial, from a global brand like Clinique.
I’m asking Clinique to take responsibility and provide a proper solution for sensitive customers like myself. The way this was handled was unacceptable and has shaken my trust in the brand.
I purchased the Clinique Smart Clinical Repair eye cream expecting premium skincare, but it gave me the exact opposite. Right after the first use, I woke up the next morning with noticeable swelling, redness, and dryness around my eyes. Thinking maybe it was just a fluke, I gave it one more try—but ...
I purchased the Clinique All About Eyes under-eye cream and moisturizer set from Sephora at Izmir Forum Bornova, trusting the brand’s claim that the product was suitable for sensitive skin. Unfortunately, this turned out to be far from true. After just one use, I experienced a severe allergic react...
I started using the Clinique Moisture Lotion two days ago, and my face feels like it’s on fire. I’m not exaggerating—if I had poured hot water on my skin, it couldn’t have burned more. My face broke out in red patches, painful burning, and dark spots. I have no known allergies, and I’ve never had th...
I purchased the Clinique All About Eyes cream a month ago, expecting quality from a trusted brand. However, every time I applied the product, I experienced intense itching, burning, and watery eyes. At first, I thought I might be applying it too close to my eyes, but even with careful application, t...
I purchased the Clinique Moisture Surge Glow Intense moisturizer set from an official retailer. Particularly, the 72-hour moisturizing face cream in the set caused sensitivity and acne breakouts on my skin. It clogged my pores and created red, pimple-like bumps. I had hoped that by spending more mon...
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