They fixed it, but it took a year out of my life !!!! literally. After a whole year of back and forth, I finally got my $1,000 back. Online banking is supposed to be convenient, especially for someone like me who rarely leaves the house. a mysterious charge showed up on my account, it wasn't exactly a smooth fix. It took multiple calls to customer service (who weren't always that kind) before they finally, maybe, reviewed it. The whole process was a nightmare. I would call, explain the situation, and then get passed around from one representative to another. Each time, I had to re-explain the issue, and it felt like no one was really listening. And don’t get me started on the “we’ll stop it before it happens” text alerts they boast about. It’s more like a gamble on whether they’ll catch it or not. Sometimes they do, sometimes they don’t. In my case, they didn’t, and it took forever to get it sorted out. Overall, "satisfied" wouldn’t be the word I’d use. More like cautiously optimistic... until the next surprise charge hits.
An online purchase was made from my card without my knowledge, through a website I’ve never visited, heard of, or that doesn’t even exist. I filed a dispute, canceled the card, and received a new one. However, because the place I disputed charged me twice, only one dispute was reviewed. They refunde...
A big chunk of my money seems to have gone to the wrong account, bothering but I can't figure it out with you guys. You keep saying that the numbers I entered were wrong, but I'm sure I did everything right, to you I'm the only one to blame. When I called your support team the first time, they said ...
I no longer have access to my old phone number, which has made it impossible for me to use my account or update my information. Whenever I try to contact the bank for help, I'm met with customer service representatives who respond in a dismissive, almost mocking tone—redirecting me in circles instea...
They were so bold as to say they needed to "verify the funds" and say they would do it in 24 to 48 hours. It’s been way over than that. each time I talk to a representative, I get a different excuse but no solutions. Why do they have MY money? Isn't this almost breaking the law? My hard-earned paych...
My account was closed with all the money in it without any warning, warning or wrongdoing. I can neither log in to my account nor withdraw my money. This company pretends to offer you the opportunity to send money abroad cheaply and allows you to do so for a while. Then they close your account with ...
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