They were so bold as to say they needed to "verify the funds" and say they would do it in 24 to 48 hours. It’s been way over than that. each time I talk to a representative, I get a different excuse but no solutions. Why do they have MY money? Isn't this almost breaking the law? My hard-earned paycheck has been gone for days, and they expect me to live on that? No, it's debts, bills, and growing anger. I’m not asking for a privilege here, I need my hard-earned money and they promised they’d provide me with a service that’s it. After this transaction our time will be up, they should know that. They’re not the only choice, I have plenty other decent banking options.
They promised that the money would be delivered in a few hours, max 4 to be exact, but here I am, over 12 hours later, and still no sign of it, reached out to them to find out what's going on, my mistake was not to wait for three days….what’s speedy about this? Also, they refused to give me any assu...
I no longer have access to my old phone number, which has made it impossible for me to use my account or update my information. Whenever I try to contact the bank for help, I'm met with customer service representatives who respond in a dismissive, almost mocking tone—redirecting me in circles instea...
the service response times are always much longer than what's advertised. they always say that the slowest they can answer is in 24 hours, but rarely get an answer in that time frame. most of the time, you won't hear back days. once, they closed my account without telling me, had to wait two weeks f...
I'm writing to discuss a troubling banking situation I've had. I sent a 50,000 EFT, but it has yet to be processed. To make matters worse, my mobile banking access has been restricted. When I contacted customer service, I informed them of the pending EFT and requested that my mobile banking privileg...
A big chunk of my money seems to have gone to the wrong account, bothering but I can't figure it out with you guys. You keep saying that the numbers I entered were wrong, but I'm sure I did everything right, to you I'm the only one to blame. When I called your support team the first time, they said ...
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