5
Ömer is very satisfied with the result
Resolved

My Omoda 5 Has ABS Fault and No Spare Part for a Month

My Omoda 5 Has ABS Fault and No Spare Part for a Month
Ömer
March 27, 2:09 pm
32

On February 27, 2025, my Omoda 5 suddenly showed an ABS system fault along with 7 additional error messages. I had the car towed to Tan Oto, an authorized Chery service center. After inspection, they told me the right rear ABS sensor had failed—but they didn’t have the replacement part in stock.

They estimated the part would arrive in about a month. Well, it’s now been a full month, and not only has the part still not arrived, but nothing has been done at all. My car is still sitting in the service lot, completely unusable.

Ömer
March 31, 4:01 pm

I am still waiting for the part, unfortunately, there has been no progress.

April 04, 10:10 am (7 days after complaint)

Hello, Ömer H. Your complaint is still being reviewed by our authorized units. We will get back to you once the process is concluded. Have a nice day. Sincerely, CHERY TÜRKİYE 0850 480 74 72

April 09, 1:24 pm

Hello, Ömer H. Your complaint has been received by us. Our Customer Relations Representative will get back to you as soon as possible regarding the issue. Regards, CHERY TURKEY 0850 480 74 72

Ömer
April 14, 1:55 am

45 days have passed

April 24, 1:51 pm
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