I’ve Waited 50 Days for a Chery Omoda 5 ABS Sensor—Where Is the Part?

I’ve been waiting for a replacement ABS sensor for my Chery Omoda 5 for 50 days now. Since February 25, my car has been sitting unused at Tan Oto authorized service center, and I’ve received no updates about when the part will arrive or where it even is in the process. I’m completely disheartened by the lack of communication and transparency.

I appreciate the temporary replacement car the company provided, but let’s be honest—waiting until mid-May for a basic part is beyond frustrating. At this point, I’m starting to wonder if someone physically traveling to China would’ve gotten it faster. What’s worse is that I’ve seen complaints on Şikayetvar from others in the exact same situation, only their part was delivered and vehicle returned—but from a different Chery service center.

This raises serious concerns: Are parts not being distributed fairly across service centers? Why are some vehicles repaired while others are ignored for weeks on end? If one Chery center is receiving inventory, why isn’t there a customer-focused part transfer system to address these delays?

Chery, your brand image is being damaged by how poorly this is handled. I’ve called your main office over 1,000 times, and still, I’ve received nothing but automated, empty messages—no meaningful explanation or resolution.

I’m writing this calmly, trying to be fair and constructive. But the longer this drags on, the more I lose faith in both your product and your after-sales service. I need answers now—not silence. Stop sending copy-paste responses and fix this issue immediately.