On the recommendation of a friend, I recently opened a new account and started playing on Bets10 Casino. About 10 days ago, I won a jackpot of approximately 350,000 TL. This amount was fully reflected in my account balance, and I even submitted a withdrawal request via bank transfer. Shortly afterwards, my withdrawal request was cancelled, documents were requested from me, and I sent all of the requested documents. My documents were approved, but after a short time, my account was temporarily closed to access without any clear explanation. Since then, I have been in contact with Bets10 only via email, but despite all my correspondence, I have not received a clear answer as to why my account was closed, when it will be opened, or what will happen to my balance of 350,000 TL. I have fulfilled all my obligations, provided all the documents, and acted in good faith, yet I am unable to access my account or use my balance. I request that my Bets10 account be reopened as soon as possible, that I be allowed to withdraw part of my balance via bank transfer and continue playing as before, and that I receive a clear explanation and an apology regarding this process.
On the day before writing this, I deposited three amounts into my Bets10 account—₺5,000, ₺1,500, and ₺1,500—then played and won around ₺24,000. When I requested to withdraw my winnings, the request was suddenly canceled. Shortly afterward, both my deposit and withdrawal functions were blocked, and m...
Yesterday, I played games on the Bets10 platform and won a decent amount. When I attempted to withdraw my winnings, the site requested several documents for verification, including payment slips. I submitted everything they asked for, assuming it was routine. But instead of processing my withdrawal,...
I am very frustrated with Bets10 due to unexpected issues with withdrawing my winnings. I initially deposited ₺300, and my balance grew to ₺3000. When I attempted to withdraw, I was asked to provide proof of residence and other documents. I submitted everything, and the documents were approved. Howe...
When I attempted to make a withdrawal request on Bets10, I was asked to provide verification documents. I submitted all the requested documents promptly. However, instead of processing my withdrawal, I discovered that the ₺40,000 balance in my account was spent on casino games without my consent. I...
On August 3rd, I requested a withdrawal of ₺173,000 from my Bets10 account using the Paratim method. Before the transaction could be completed, my account was placed under review. Shockingly, without requesting any documents or providing any explanation, Bets10 closed my account entirely just 12 hou...