I’ve Faced Left Pulling Issue Since Day One with My Chery Tiggo 7 Pro Max

Mehmet
May 17, 6:01 pm
38

I’ve been experiencing a persistent left pulling problem with my Chery Tiggo 7 Pro Max since the day I purchased it. I’ve brought it to the service center multiple times, but each time they dismiss it by saying, “There’s no issue.” They run a wheel alignment test, make adjustments, and return the car—but the problem never goes away.

When we go on a test drive, they insist the road must be perfectly level. On a so-called “flat road,” they manually hold the steering wheel to keep the car balanced, and claim there’s no issue. They argue that unless the steering wheel turns left by itself, there’s no real left-pulling problem. This is completely illogical.

I’ve spoken to many experienced drivers, alignment specialists, and even other Tiggo 7 Pro Max owners, and they all agree: to test this properly, you take your hands off the wheel on a flat road and see if the car goes straight for 50 to 100 meters. In my case, the car veers left in less than 10 meters, every single time.

Despite all this, the service team continues to claim everything is normal and returns the car as if nothing is wrong. This has become extremely frustrating. I paid a premium price for a vehicle that shouldn’t have basic driving issues like this.

I’m demanding that Chery Turkey properly acknowledge and fix this issue, or offer a replacement solution. Pushing the problem aside does not make it disappear. This isn’t what I expected from a brand like Chery.

June 16, 3:48 pm (29 days after complaint)
Mehmet
July 05, 9:46 am

They called for an appointment. I told them that due to my job, I usually am not available during weekdays and at the moment I cannot know my availability. During the call, I said it would be better for me if the appointment could be set for any weekend slot within the next 1-2 months, the exact date does not matter. They said there was no availability on weekends and that if I wanted to book an appointment, I had to do it on a weekday. I said I wanted a weekend appointment even if it was 1 or 2 months later, but they replied that they cannot give appointments for weekends and that if I want to come, I have to book a weekday appointment. You have no consistent communication at all. I told customer service that the reason I can’t attend the appointment is because I am not available, and that I could come on a date when I am available. The fact that you interpreted this conversation the way you did shows how much you value your customers.

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