My Tiggo 7 Pro Max Steering Wheel Cracked in 2 Months—Chery Refused Warranty

In January 2025, I purchased a Chery Tiggo 8 ProMax from the Gönye dealership in Bursa. For the first few months, I was genuinely satisfied with the car and enjoyed driving it. However, I recently noticed fine cracks forming around the touch-sensitive buttons on the front dashboard. These hairline fractures are unacceptable in a vehicle that’s only seven months old and has been meticulously maintained.
This issue has significantly lowered my confidence in the vehicle's quality. How can such a defect appear in a nearly new car that hasn’t experienced any trauma or misuse? It’s extremely disappointing to encounter such a visible flaw in a model that is otherwise marketed as premium.
I urgently request Chery to contact me and provide a swift and satisfying resolution. These cracks should not be dismissed as cosmetic or ignored—this is a manufacturing defect and must be addressed under warranty. I expect a proper inspection and repair or replacement of the affected parts. Please treat this issue with the seriousness it deserves.

I own a 2024 Chery Tiggo 8 Pro Max, and despite the car not even being one year old, the front headlights have developed serious cracks and deformations. This issue is clearly the result of a manufacturing defect. However, the authorized Adana Tekbaş service center stated, without providing any just...

I purchased my Chery Tiggo 7 Pro Max in December 2024, and ever since passing 50 km/h, I have noticed a loud humming noise and steering wheel vibration during braking. The shaking is clearly felt inside the car whenever the brakes are applied. I first reported this issue during the 5,000 km mainten...

Last year, I purchased a brand new 2024 Chery Tiggo 8 Pro. I was initially very happy with the vehicle—it's well-designed and drives great. However, a few months in, I noticed a visible crack forming on the front dashboard for no clear reason. Concerned, I contacted the warranty service. To my disa...
I bought a Chery Tiggo 7 Pro Max and was actually very happy with it at first. But at just 3,000 km, I started to experience vibrations and a loud humming noise whenever I braked at speeds around 80 km/h. I figured I’d wait for the 5,000 km service, but the issue kept getting worse. So, I scheduled...
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