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Çağdaş is very satisfied with the result
Resolved

I Noticed Cracks Around Touch Buttons on My Chery Tiggo 8 ProMax After 7 Months

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Çağdaş
July 21, 2025 12:40 am
47
Çağdaş's Thank You Message
“I left satisfied due to the employees' friendliness and attention. I thank them for solving my problem. Good work.”

In January 2025, I purchased a Chery Tiggo 8 ProMax from the Gönye dealership in Bursa. For the first few months, I was genuinely satisfied with the car and enjoyed driving it. However, I recently noticed fine cracks forming around the touch-sensitive buttons on the front dashboard. These hairline fractures are unacceptable in a vehicle that’s only seven months old and has been meticulously maintained.

This issue has significantly lowered my confidence in the vehicle's quality. How can such a defect appear in a nearly new car that hasn’t experienced any trauma or misuse? It’s extremely disappointing to encounter such a visible flaw in a model that is otherwise marketed as premium.

I urgently request Chery to contact me and provide a swift and satisfying resolution. These cracks should not be dismissed as cosmetic or ignored—this is a manufacturing defect and must be addressed under warranty. I expect a proper inspection and repair or replacement of the affected parts. Please treat this issue with the seriousness it deserves.

October 14, 2025 11:38 am (2 months after complaint)

Hello, Çağdaş K. We are very happy to have resolved your request. We wish you a safe and enjoyable driving experience with your vehicle. Best regards, CHERY TURKEY

Çağdaş
Çağdaş
October 14, 2025 6:18 pm

I left satisfied due to the employees' friendliness and attention. I thank them for solving my problem. Good work.

October 15, 2025 9:02 am

Hello Çağdaş K., We sincerely thank you for your feedback. We are very happy to have resolved your request. We wish you a safe and enjoyable driving experience with your vehicle. Best regards, CHERY TURKEY

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