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ID:33812037
5
Emir is very satisfied with the result
Resolved

Chery Omoda 5 Multimedia System and CarPlay Not Working Despite Service Visits

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Emir
Chery
September 25, 11:34 pm
16
Emir's Thank You Message
“Hello, With the support of Chery customer service, changes were made regarding the multimedia. Thanks to their support, we were able to resolve this process in a healthy way. In addition to thanking everyone who called from Chery customer service, I would especially like to thank Ms. Funda for her particular attention to the issue. I have my wedding this week, and since the car’s camera was not working, I was planning to rent a car. Thanks to Ms. Funda and the Chery team, I no longer need to do that. I thank them again. I hope we do not encounter the same problems again. Thank you.”

I purchased my Chery Omoda 5 about 15 months ago, and since day one I have been experiencing continuous issues with the multimedia system. In particular, the Bluetooth connection and Apple CarPlay functions rarely work properly. Recently, CarPlay has completely stopped connecting, and Bluetooth no longer works at all.

I have taken my car to the authorized Atmo service center three times so far and reported this issue each time. I was told that software updates were performed, but my problems have never been permanently resolved. During the most recent 20,000 km maintenance, I reported the same issue again, yet now the multimedia system is completely unusable.

My car is still under warranty. I request that these ongoing problems be permanently resolved as soon as possible.

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Chery
October 09, 1:30 pm (13 days after complaint)
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Chery
October 13, 2:57 pm

Hello Emir O., We tried to contact you to confirm the resolution process of your complaint, but we were unable to reach you. If your issue persists, you may contact us at our hotline 0850 480 74 72 so that we can assist you. Best regards, CHERY TURKEY 0850 480 74 72

Emir
Emir
October 14, 5:18 pm

Hello, With the support of Chery customer service, changes were made regarding the multimedia. Thanks to their support, we were able to resolve this process in a healthy way. In addition to thanking everyone who called from Chery customer service, I would especially like to thank Ms. Funda for her particular attention to the issue. I have my wedding this week, and since the car’s camera was not working, I was planning to rent a car. Thanks to Ms. Funda and the Chery team, I no longer need to do that. I thank them again. I hope we do not encounter the same problems again. Thank you.

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Chery
October 14, 5:34 pm

Hello, Emir O. We are very happy to have resolved your request. We wish you a safe and enjoyable driving experience with your vehicle. Best regards, CHERY TURKEY 0850 480 74 72

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