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Chegg

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Chegg

Complaints

11 complaints
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Chegg Charged Me Monthly Without My Consent Due to Email Mix-Up

April 17, 2025 4:20 PM16

My Chegg.com subscription was auto-renewed on May 13, 2023, without my knowledge or approval. Since then, ₺129.99 has be...

Charged After Cancelling Chegg Subscription - Request for Refund

August 8, 2024 11:09 AM24

I subscribed to Chegg.com in June and canceled my subscription within the first month. Despite canceling, I was charged ...

Chegg Charging My Account Despite Subscription Cancellation

June 15, 2024 2:32 PM23

Chegg has continued to charge my account even though I canceled my subscription and did not renew it. The money was take...

Chegg.com Gives Irrelevant and Inadequate Answers to My Math Questions

June 3, 2024 9:38 PM10

I’ve been using Chegg.com to get help with my math questions, but the responses I’m getting are completely inadequate. I...

Chegg.com Gives Irrelevant and Inadequate Answers to My Math Questions

Chegg Subscription Canceled Twice Without Reason – No Refund Issued Yet

June 1, 2024 2:29 PM17

I subscribed to Chegg, but after a month, my membership was canceled without my request, and the site prompted me to sub...

Unable to Cancel Chegg Subscription After Multiple Attempts

May 13, 2024 10:18 AM23

I subscribed to Chegg 3 months ago and now want to cancel my membership, but I can't seem to do it. I’ve followed the st...

Chegg Answers Often Incorrect, Considering Complaint

January 2, 2024 3:30 PM17

Being an engineering student, I've been utilizing Chegg for a couple of months. Out of the 20 questions I get each month...

Chegg.com Charged Me For Two Orders But Canceled My Membership

May 5, 2023 8:27 PM40

I spent a total of 408 TL on two items from Chegg.com on February 5, 2022, but my membership was canceled just 10 minute...

Chegg Subscription Purchase Problem

May 5, 2023 2:09 PM47

I just joined Chegg, and on May 4, 2023, they took 204.41 TL out of my account and canceled my membership in 15 minutes....

Brand Overview: Chegg

Chegg is a prominent American education technology company that provides digital learning tools and student services. Founded in 2005 by Aayush Phumbhra, Osman Rashid, and Josh Carlson, the brand is owned and operated by the publicly traded company Chegg, Inc.

Contact Info

Email: [email protected]

Phone: 1-855-581-9873 or 1-855-477-0177

Industry and Operations

Chegg operates within the educational technology industry, functioning as an online learning platform designed to assist high school and college students with course materials and study aids. Originally known for disrupting the college bookstore market with physical textbook rentals, the company has transitioned into a predominantly digital subscription model offering various academic support services.

  • Digital and physical textbook rentals
  • Chegg Study (expert Q&A and step-by-step textbook solutions)
  • Citation tools including Citation Machine and EasyBib
  • Plagiarism and grammar checking software
  • Math Solver and writing assistance

User Sentiment

While the platform is widely used by students seeking academic resources, overall user sentiment reflects heavy dissatisfaction centered around billing practices, account restrictions, and customer support responsiveness.

  • Billing and Cancellation Issues: A widespread complaint involves users being continuously charged for months after attempting to cancel their monthly subscriptions, alongside difficulties in obtaining refunds.
  • Poor Customer Service: Consumers frequently express frustration over unhelpful support representatives, long hold times on the phone, and a lack of clear communication when attempting to resolve account disputes.
  • Strict Device Limitations: Many users are highly critical of Chegg's strict device-limit policies, reporting that they get inexplicably locked out of their paid accounts when switching between a phone and a school computer.
  • Quality of Answers: Some students report that the provided solutions, particularly those generated by AI or certain online tutors, are occasionally inaccurate or incomplete.

Share Your Experience

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