Chegg keeps charging me after cancellation—how can I get a refund?

If Chegg keeps charging you after cancellation,

Review your subscription first;

• Check:
– Your Chegg subscription settings
– Your App Store or Google Play subscriptions
– Whether Chegg still shows as active or renewing
– Your cancellation date and subsequent charges

• Confirm:
– Auto-renewal is disabled
– You canceled the same account used for the subscription
– There isn’t another active Chegg subscription
– You received cancellation confirmation

Gather evidence;

• Save screenshots showing:
– Your cancellation confirmation
– Subscription status
– Charges made after cancellation
– Your billing or purchase history

• Keep:
– Transaction IDs
– Payment receipts
– Cancellation date
– Dates and amounts of subsequent charges
– Previous support conversations

Contact Chegg support;

• Request:
– Immediate termination of any remaining subscription
– A refund for charges made after cancellation
– Confirmation that no future charges will occur
– An explanation of why billing continued

If Apple or Google processed the payment, request the refund through the platform that handled the transaction and cancel the subscription there.

If Chegg does not resolve the issue, contact your bank or card issuer about disputing eligible charges.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.