I’m getting charged by Chegg after canceling—how can I stop it?

If Chegg is charging you after cancellation,

Review your subscription first;

• Check:
– Your Chegg account subscription settings
– Your cancellation date and latest charge
– Whether the subscription still shows as active
– Any Apple or Google subscription connected to your Chegg account

• Confirm:
– Auto-renewal is disabled
– You canceled the same account used for the subscription
– There isn’t another active Chegg subscription
– You received cancellation confirmation

Gather evidence;

• Save screenshots showing:
– Your cancellation confirmation
– Subscription status
– Charges made after cancellation
– Your billing or purchase history

• Keep:
– Transaction IDs
– Payment receipts
– Cancellation date
– Dates and amounts of later charges
– Previous support conversations

Contact Chegg support;

• Request:
– Immediate termination of any remaining subscription
– Confirmation that no future charges will occur
– A refund review for charges made after cancellation
– An explanation of why billing continued

If the issue remains unresolved after contacting Chegg, consider filing a complaint on Xolvie to pursue a resolution.