Chegg won't refund my payment—how can I recover my money?

If Chegg won’t refund your payment,

Review the transaction first;

• Check:
– Your Chegg payment or subscription history
– The date and amount charged
– Whether the payment was made directly to Chegg, Apple, or Google
– Any refund request or denial message

Gather evidence;

• Save screenshots showing:
– The payment and transaction ID
– Your subscription status
– The refund request and response
– Any cancellation confirmation

• Keep:
– Payment receipts
– Charge dates and amounts
– Refund request details
– Previous support conversations

Contact Chegg support again;

• Request:
– A review of the denied refund
– The specific reason for the refusal
– Escalation to the appropriate billing team
– Confirmation that future charges are canceled

If the issue remains unresolved, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.