What’s Chamet’s refund policy when in-app purchases fail or are undelivered?

I am writing regarding a serious issue with my Chamet account linked to the email address aniamm***@gmail.com. Approximately 20 days ago, I deleted my account on my Android device, and I would now like to recover it along with the balance that was in the account. Since then, I have tried to contact...

I am writing to report a harassment incident I experienced on Chamet involving a user with the username “Cute cutie roy,” whose profile indicates she is from India. During a chat at around 9:00 PM, this user harassed me using abusive language and profanity in a way that I found very disturbing. The...

On the morning of November 2, 2025, while trying to send a gift to a friend on the Chamet app from my Android device, I accidentally sent a large number of gifts to another user (Özcan3461). My username is 61Blacktiger61 and my ID is 41408085. I sent approximately 50 sets of the 18-piece “Holding H...

About a month and a half ago, while using the Chamet video chat app, I accidentally sent a large number of virtual gifts to someone I did not intend to. The transaction was made from my account using my username and ID, and I was located in Mersin at the time. I no longer have an active membership w...

Yesterday, I mistakenly deposited a significant amount of money into my Chamet account, and I am urgently requesting a refund of the full amount. This payment was not intentional, and I realized the error shortly after the transaction was processed. I immediately tried to find a way to reverse the c...

I am writing with great urgency regarding a serious issue I faced with the Chamet app. I mistakenly spent close to ₺50,000 on this platform, and I am now in an extremely difficult situation. I immediately contacted support and requested a refund, but so far, I have not received any meaningful respon...

Good evening. On the Chamet app, at 01:35 today, I mistakenly transferred ₺389.99 to my account. This payment was not intentional, and I realized the error immediately after the transaction was completed. Since then, I have been trying to find a way to contact support and request a refund, but there...

I made a $10 withdrawal from the Chamet app. This amount was transferred to a payment channel called Metwallet and sent from there to be deposited into my bank account. However, during the transfer process, $2.50 was deducted. After more than one full day, the money still had not reached my bank acc...