Chamet MetWallet GoPay Withdrawal Sent to Wrong Number

I am submitting an urgent complaint regarding a failed GoPay withdrawal from my Met Wallet balance in the Chamet application and I request a clear trace of the transaction and a refund. On 17 August 2026, I made a withdrawal from Met Wallet using the GoPay method. Due to my own mistake, I entered the wrong destination number, namely 0858****9429. The transaction status in Met Wallet / Chamet is shown as Completed/Success, but the funds have not been credited to any GoPay account and have also not been returned to my Met Wallet balance. The withdrawal details are as follows: withdrawal amount of $9.40 with a processing fee of $0.60, so a total of $10.00 was deducted from my Met Wallet balance. After this incident, I immediately contacted GoPay. GoPay confirmed that the destination number I used is not registered to any GoPay account. I also contacted the owner of that phone number directly, and the person stated that they do not have a GoPay account and did not receive any funds. I then contacted Chamet/Met Wallet support on 17 August and was only told to wait a few days to see whether there would be a refund, but until now there has been no clarity or refund. In this situation, I am not only asking Met Wallet to rely on the internal “Completed” status, but to perform a proper trace on the transaction and provide clear information about where the funds have actually gone and what the status of this transaction is on the payment provider side. I would like to know whether the transaction was actually accepted by GoPay or rejected/returned because the destination number is not registered, and when the funds will be returned to my Met Wallet balance if the transaction could not be settled. I am attaching the Met Wallet transaction proof and the confirmation from GoPay that the destination number is not registered. I understand that the mistake in entering the number occurred when I submitted the withdrawal, but the main problem now is that $10.00 has been deducted from my Met Wallet balance without reaching any valid GoPay account and without being returned to my Met Wallet. I kindly request that this transaction be traced in detail and that the deducted funds be refunded to my Met Wallet balance as soon as possible, along with a clear explanation and reference that I can also use if further checks with GoPay are needed.