Incomplete and Delayed Delivery from Vivense
On August 22, 2023, my Vivense wardrobe and bed base were delivered to Ceva Logistics. I was supposed to get the package between August 29 and September 4, 2023. Ceva, on the other hand, claimed that one of the ten packages that were supposed to be delivered was stuck at the transfer center in Bursa, and they finally delivered my order yesterday, albeit incomplete, due to my insistence. They didn't give me any documentation proving I got the missing piece. They hurried out, as if in a hurry. Is it really this long for an item, especially a missing piece, to travel from Bursa to Istanbul? I'm not sure how it got lost. But I'm not going to let this go.
Dear Customer, We have received your complaint and will investigate the matter to provide you with information as soon as possible. Sincerely, CEVA Logistics
Dear Valued Customer, One box from your related order has been delivered short with the knowledge and approval of your company. Once the necessary procedures are completed, the new product dispatch will be provided by your company. Following the new product dispatch, delivery will be made to you. Information about the process has been provided, and actions are being taken. We kindly request you to discuss the matter with your company. Best regards, CEVA Logistics
