2
Reyhan is not satisfied with the result

Incomplete and Delayed Delivery from Vivense

Incomplete and Delayed Delivery from Vivense
Incomplete and Delayed Delivery from Vivense
+2
Reyhan
September 08, 2023 9:25 am
19

On August 22, 2023, my Vivense wardrobe and bed base were delivered to Ceva Logistics. I was supposed to get the package between August 29 and September 4, 2023. Ceva, on the other hand, claimed that one of the ten packages that were supposed to be delivered was stuck at the transfer center in Bursa, and they finally delivered my order yesterday, albeit incomplete, due to my insistence. They didn't give me any documentation proving I got the missing piece. They hurried out, as if in a hurry. Is it really this long for an item, especially a missing piece, to travel from Bursa to Istanbul? I'm not sure how it got lost. But I'm not going to let this go.

September 08, 2023 9:25 am (1 minute after complaint)

Dear Customer, We have received your complaint and will investigate the matter to provide you with information as soon as possible. Sincerely, CEVA Logistics

September 09, 2023 10:11 am
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