On August 22, 2023, my Vivense wardrobe and bed base were delivered to Ceva Logistics. I was supposed to get the package between August 29 and September 4, 2023. Ceva, on the other hand, claimed that one of the ten packages that were supposed to be delivered was stuck at the transfer center in Bursa, and they finally delivered my order yesterday, albeit incomplete, due to my insistence. They didn't give me any documentation proving I got the missing piece. They hurried out, as if in a hurry. Is it really this long for an item, especially a missing piece, to travel from Bursa to Istanbul? I'm not sure how it got lost. But I'm not going to let this go.
Dear Customer, We have received your complaint and will investigate the matter to provide you with information as soon as possible. Sincerely, CEVA Logistics
Dear Valued Customer, One box from your related order has been delivered short with the knowledge and approval of your company. Once the necessary procedures are completed, the new product dispatch will be provided by your company. Following the new product dispatch, delivery will be made to you. Information about the process has been provided, and actions are being taken. We kindly request you to discuss the matter with your company. Best regards, CEVA Logistics
We ordered 3-seater sofas and 1 armchair from Vivense Bornova store on June 9, 2024, with a fast delivery campaign, with the order number "9bea07001237". It was promised that they had a ready-made 3-seater sofa product and that it would be delivered within 6 days and would be delivered on June 17 at...
Ceva logistic lost my cargo, it has been 12 days and my cargo is not delivered. The products I bought from Vivense were delivered to Ceva cargo with the tracking code MN025932. The products arrived in my city of residence but are not delivered. When I called and asked, they were waiting for the miss...
On June 19, 2024, I went to the IKEA Ankara Store and bought the parts I needed for a Pax wardrobe. I made the payment at the checkout using the order document they gave me in the store. I made arrangements for a few of the products to be sent to Konya. After a few days, the Ankara store reached out...
On October 22, 2023, I bought a bedroom set from Vivense, and it's scheduled to be delivered between March 1-8, 2024. However, just one week before the planned delivery, it was unexpectedly canceled, leading to financial and emotional turmoil. When talking about a different product, the compensation...
On the 22nd, the product arrived at their plant. They say they will deliver it on the 27th. We're only 10 kilometers apart. This is ludicrous. I've never dealt with a worse logistics firm. I've alerted the firm, and I'll return the stuff. This is intolerable! I will take this problem to the Turkish ...
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