Ceva logistic lost my cargo, it has been 12 days and my cargo is not delivered. The products I bought from Vivense were delivered to Ceva cargo with the tracking code MN025932. The products arrived in my city of residence but are not delivered. When I called and asked, they were waiting for the missing part to arrive because the product that came in 6 pieces came in 5 pieces, I have been calling for days, there is still no news, every time I call, it has been 12 days. The products I bought are furniture. The products I bought for my home for my wedding are close to the wedding date, but there is no product. I expect my cargo to be delivered as soon as possible! If my victimization continues, I will first apply to the Consumer Arbitration Committee and then I will take this issue to the judiciary!
On August 22, 2023, my Vivense wardrobe and bed base were delivered to Ceva Logistics. I was supposed to get the package between August 29 and September 4, 2023. Ceva, on the other hand, claimed that one of the ten packages that were supposed to be delivered was stuck at the transfer center in Bursa...
I am trying to return damaged goods that were delivered by Vivense. Vivense works with Ceva Logistics, a company that is nearly impossible to reach. Because of this, I haven’t been able to send the package back. I’ve been stuck with these large boxes in my home for a long time, and it’s honestly emb...
I placed an order with Vivense, but sadly, the product came damaged. Since I brought up the issue, everything has been moving at a snail's pace with no significant advancements. Vivense recognized the issue, yet they have not been able to arrange a return with Ceva Logistics, the delivery service th...
The product I ordered from Vivense has not been delivered even though two weeks have passed. Since April 22, 2025, my order has been stuck in the approval stage. When I contact customer service, they keep saying they’re forwarding the issue to the supplier and will get back to me, but nothing happen...
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