Ceva Logistics failed to pick up the package as promised from my address three times. I am unable to establish a communication channel with them. I requested a refund due to a defective product I purchased from Trendyol. It was stated that Ceva Logistics would arrange a pickup from my address. However, the given time frame has expired twice, and the company has not shown up. I am currently in the midst of the third extended period, and they still haven't collected my package.
I placed an order relying on Hepsijet’s guarantee of next-day delivery, but two days have gone by, and my package is still missing. We are currently on the third day without any clear updates. Whenever I reach out to customer support, the replies I get are unclear and fail to provide any actual solu...
The product I purchased from Trendyol was mistakenly delivered to someone else due to an error by the delivery company, and in return, I received anot...
On October 9, 2025, I purchased a furniture item from Trendyol, which was shipped via Ceva with the tracking number UT0136032. Although the system showed “out for delivery” on October 22, 2025, as of today, November 4, 2025, I still haven’t received my package. During this time, I called Ceva custom...
I placed an order on Trendyol, and the seller shipped it via PTT Cargo. As usual, even though we were at home, PTT Cargo did not attempt delivery and marked the package as "recipient not at address," then returned it. I even checked the security camera footage to confirm that no delivery attempt was...
I ordered a product from Trendyol on May 21, 2024, with an expected delivery date of May 24, 2024. The product was shipped on May 21, 2024. On May 29, 2024, I contacted Trendyol, and on May 30, 2024, I called them again. They informed me that they initiated the return process on May 29, 2024, and I ...
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