I placed an order on Carrefour Online on 22.06.2025. The sea bass was priced at ₺399, and the discount was set to expire that evening. It was clearly stated that the discount applied both online and in-store. However, the employees who prepared the fish entered the price as ₺475. For 1.198 kg of fis...
I had three different issues with the company: 1. One of the products was missing, but I was still charged for it. 2. One of the products I ordered was incorrect. I paid for a specific type of tomato but received a cheaper one instead. 3. I ordered a large fish, but instead of cleaning it as expecte...
"Thank you to Ms. Zeynep who attended to me on the phone. She was attentive and concerned, expedited the process, and approached it with a solution-oriented mindset. Thank you very much for her help."
I ordered cooking oil from the Carrefour website. Despite the package showing as delivered, it never arrived. When I called, they said there was an is...
On July 19, 2023, I purchased a Dijitsu tower fan from Carrefour. However, after using it for about 2-3 months, the device malfunctioned. I sent the device to Elif Technical authorized service center in Bursa under warranty. In November, they kept us waiting for 5 months, claiming that a part was br...
Hello, On April 6, 2024, just one hour after I bought the LG 50NANO766QA product, which I purchased from Carrefour SA for 18,950 TL, I noticed that it was being sold on the Hepsiburada platform of Carrefour SA for 17,999 TL, 951 TL cheaper. It seemed strange that the same product was being sold on a...
I ordered a Jwin touch-sensitive keyboard (org) from the Carrefour SA website and waited for the delivery. However, I received an email saying that my order had been canceled. When I logged into my app account, the first screen said that my order would be delivered within 5 days. But when I clicked...
"You can inquire about the applicable pricing for every type and color of Magico drinks by calling the branches for more information."
On February 6th, I bought 2 Magico drinks from the branch located in İzmir Bornova 4th Industrial Site. Instead of the regular price of 200 ₺, I manag...
The iPhone 12, 128GB in green, which I purchased using my credit card from www.carrefoursa.com on January 5, 2024, at 23:58, was dispatched through Hepsijet company on January 6, 2024. I received an SMS notification on January 8, 2024, at 10:27, stating that the product was dispatched. However, at 1...
"I answer every time you call. For some reason, the call is being ended on your side. Call me on Monday at 10:00 and let's talk."
Because of this, Carrefour does not feel the need to mislead its customers. How are you going to justify yourselves when the visuals make everything p...
"My main order was 408 TL, additionally I had a 50 TL order, there is no problem with the additional order, but my main order was taken as 489 TL and 469 TL was charged with a 20 TL provision, what is this 60 TL, I urgently request a refund."
I purchased something from Carrefour online, and my total bill was 408 TL. Following the delivery of the orders, an additional 60 TL was deducted from...
I paid and purchased a cooler with available stock on the 24th, expecting delivery between 19:00 and 22:00 on the 25th. However, they informed me on the same day that the item was out of stock and would be delivered the following week. They also advised me to cancel or postpone the order. I decided ...
"Thank you for your interest and support in resolving the issue."
