4
Resolved

Misleading Advertisements for Carrefour Tea Exposed

Özgür
Özgür
Carrefour
November 19, 2023 7:00 PM34
Özgür's Thank You Message
I answer every time you call. For some reason, the call is being ended on your side. Call me on Monday at 10:00 and let's talk.

Because of this, Carrefour does not feel the need to mislead its customers. How are you going to justify yourselves when the visuals make everything perfectly clear? I am also going to be sharing advertisements for various other brands of tea. You have written "100*2" in your note. This indicates that there are 200 units. If you deny it, you are misleading the client by doing so. Two separate complaints have been submitted by me. My messages on WhatsApp have been ignored, so there's no point in continuing. This trickery on the part of the retailer that supplies the majority of our online purchases has us completely perplexed.

November 19, 2023 7:01 PM (1 minute after complaint)

Dear Customer, Your notification has been recorded, and your resolution process has been initiated. For follow‑up, you can contact us. CarrefourSA Customer Service

November 19, 2023 7:12 PM

Dear Customer, We tried to reach you, but we were unable to reach you. We kindly ask you to inform us of a time slot when we can reach you. For any questions or issues, you can send us an email or call our Customer Service line between 8:00 AM and 12:00 AM, 7 days a week.

Özgür
Özgür
November 19, 2023 11:23 PM

I answer every time you call. For some reason, the call is being ended on your side. Call me on Monday at 10:00 and let's talk.

Özgür
Özgür
November 21, 2023 1:43 PM

I would like to thank Ms. Rana from customer service for her attention. I wish we could have resolved the process without having to write here. But WhatsApp support is insufficient in this matter.

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