On June 17, 2023, at 5:15 PM, I purchased a Bluetooth phone from the Carrefour-Avcılar Pelican MALL branch. Before buying, I asked if I could check it myself because it was covered in plastic and had a plastic lock on it. They assured me that it was in good condition and that Lenovo is a trustworthy brand. However, as soon as I tested it before even leaving the store, I noticed that the phone on the left side was half burnt and not working. I immediately returned to the store to request a refund, but they denied it, claiming that they do not accept returns for this product due to hygiene reasons. I explained that I only used it for a second to check, but they still refused. It's absurd that your employee convinced me without hesitation, assuring me of Lenovo's quality and reliability, and now they are unwilling to assist. Their response? "You can complain wherever you want."
On July 19, 2023, I purchased a Dijitsu tower fan from Carrefour. However, after using it for about 2-3 months, the device malfunctioned. I sent the device to Elif Technical authorized service center in Bursa under warranty. In November, they kept us waiting for 5 months, claiming that a part was br...
On March 9, 2023, I went out shopping at Carrefour in Maltepe Park and purchased a 65-inch television. The retailer even offered their own delivery and setup service, which I paid for. When the company arrived to install it, however, they discovered that the screen was broken! They filed a report, a...
I made a purchase from the Levi's store in Panora Shopping Mall on July 23, 2023. Unfortunately, the salesperson did not inform me of my right to cancel the purchase. Later, I discovered that the same item was available on the store's website for a significantly lower price. The following day, July ...
I bought a pair of wired headphones from Philips at Media Markt on May 29, 2022. But I started having trouble with the sound while I was using it. I took the broken headphones back to the Media Markt store at the Istanbul Metropol AVM on May 26, 2023. Even though more than 20 business days had passe...
I bought the Xiaomi Redmi Note 12 Pro 256GB8 from the Carrefour store in Bursa Nilüfer. Within a week of use, the phone began overheating and charging on its own. I took it to the authorized service center, and they said there was no problem with the phone. However, the same problem reappeared just ...
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