I bought a pair of wired headphones from Philips at Media Markt on May 29, 2022. But I started having trouble with the sound while I was using it. I took the broken headphones back to the Media Markt store at the Istanbul Metropol AVM on May 26, 2023. Even though more than 20 business days had passed, no one had gotten in touch with me. I called customer service because I was upset, and later, Metropol Mall told me that a refund would be sent. I insisted on getting a new one instead of a refund. They called the next day to say that the product had been fixed and was ready to be picked up. At the store, a worker played music from their phone while pretending to test the headphones. I didn't say that the problem came up when it was being used, not when it was being tested in the store. When the "fixed" headphone was taken home, the same problem kept happening. Even though I called customer service many times, I got no help, not even a replacement. It's funny that a big company can't solve a simple problem like mine.
I purchased Philips in-ear headphones in December 2022, and recently, the sound on one side began to intermittently cut out. It's clearly a connection issue. On August 31, 2023, I took the product, along with the invoice, to the authorized service center, Can Elektronik, in Sivas. To my surprise, th...
On 16.01.2023, I purchased a new Philips Ambilight TV from Media Markt, but it was discovered to be defective during installation on 20.01.2023, and it was returned to headquarters for replacement. It has been 21 working days since then, and I have received no information about the replacement from ...
I bought the Philips AC3033/10 air cleaner from Media Markt on October 10, 2022. To my surprise, after a year of using the device, it started giving off a bad smell every time it was turned on. When I looked at the filter, I noticed that it had an oddly sour and unpleasant smell. I called the Philip...
Hello, I bought a Philips 55-inch PM9008 TV from Media Markt at Adana M1 Mall on December 17, 2023. On December 18, 2023, the authorized service set up the TV and left. However, on the same evening, I noticed light leakage, clouding, and stuttering issues, especially during fast scenes, which are ex...
I bought a new Philips OLED TV that turned out to be broken, and I've been waiting a really long time for a response. We purchased the Philips 55OLED708 TV model on October 8, 2023, at the Ankamall Teknosa store. Right after the setup on October 10th, we let "Ozturk Elektronik Ankara Regional Author...
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