Carrefour's Delayed Delivery and Price Hike

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July 25, 2023 4:52 pm
28

I paid and purchased a cooler with available stock on the 24th, expecting delivery between 19:00 and 22:00 on the 25th. However, they informed me on the same day that the item was out of stock and would be delivered the following week. They also advised me to cancel or postpone the order. I decided to wait and look into other options. When I checked the website, I was surprised to see that the cooler I had paid 4500 for had now increased to 5800. I began to wonder if they were delaying me because of the price increase. On the site, there were also numerous complaints about undeliverable orders. It's unclear how large corporations can display available stock, set delivery times, and then face stock shortages, resulting in frustrating customer experiences.

July 25, 2023 4:56 pm (3 minutes after complaint)

Dear Customer, Your notification has been recorded, and your resolution process has been initiated. For follow-up, you can reach us between 08:00 – 24:00, 7 days a week. CarrefourSA Customer Service

July 26, 2023 11:15 am
August 01, 2023 12:51 pm
August 01, 2023 4:24 pm

Dear Customer, We tried to reach you regarding your notification, but we were unable to contact you. Please inform us of a time slot when we can reach you. For any questions or issues, you can reach us between 8:00 AM and 12:00 AM, 7 days a week.

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