Carrefour's Delayed Delivery and Price Hike

Derya
July 25, 2023 4:52 PM28

I paid and purchased a cooler with available stock on the 24th, expecting delivery between 19:00 and 22:00 on the 25th. However, they informed me on the same day that the item was out of stock and would be delivered the following week. They also advised me to cancel or postpone the order. I decided to wait and look into other options. When I checked the website, I was surprised to see that the cooler I had paid 4500 for had now increased to 5800. I began to wonder if they were delaying me because of the price increase. On the site, there were also numerous complaints about undeliverable orders. It's unclear how large corporations can display available stock, set delivery times, and then face stock shortages, resulting in frustrating customer experiences.

July 25, 2023 4:56 PM (3 minutes after complaint)

Dear Customer, Your notification has been recorded, and your resolution process has been initiated. For follow-up, you can reach us between 08:00 – 24:00, 7 days a week. CarrefourSA Customer Service

July 26, 2023 11:15 AM

Dear Valued Customer, We tried to reach you regarding the notification you sent us; however, we were unable to reach you. We kindly ask you to inform us of a time slot when we can contact you. For any questions or issues, you can send us an email or call our Customer Service line between 8:00 AM and 12:00 AM, 7 days a week.

August 1, 2023 12:51 PM

Dear Customer, We tried to reach you at the phone number regarding the notification you sent us, but we were unable to reach you. We kindly ask you to inform us of a time frame when we can contact you or to call our Call Center line. For any questions or issues, you can send us an email at or call our Customer Service line between 8:00 AM and 12:00 AM, 7 days a week.

August 1, 2023 4:24 PM

Dear Customer, We tried to reach you regarding your notification, but we were unable to contact you. Please inform us of a time slot when we can reach you. For any questions or issues, you can reach us between 8:00 AM and 12:00 AM, 7 days a week.

Comments

Similar Complaints

1

My Order Was Promised by August 29 but Delayed to September 6

Mehmet
Mehmet
Trendyol
August 28, 2024 11:49 AM73

I recently bought something I really liked because the website said it would arrive by Thursday at the latest. I thought...

Camper.com Canceled My Order Without Notice and Increased the Price

Murat
Murat
Camper
November 6, 2024 12:29 AM54

On October 18, 2024, I placed an order for a pair of shoes on Camper.com for ₺4,463.10. However, when I checked my order...