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My Cooling Product Order Was Canceled By Arçelik Due to Stock Issues

My Cooling Product Order Was Canceled By Arçelik Due to Stock Issues
Burcu
June 13, 2024 4:43 PM24
Burcu's Thank You Message
I was just called by the Kurtköy dealer, and they told me they would fulfill my order. If and when I receive my order, I will provide another update.

I purchased a product from Arçelik's official website, and as shown in the attached image, my order status was "being prepared." However, three days later, a representative from one of their dealers called to inform me that the product was out of stock. When I called Arçelik's customer service, they acknowledged the issue and assured me it would be resolved. A week later, they told me they had to cancel my order and offered a discount coupon as an apology.

I believe this situation occurred because the price of the cooling product increased significantly during the summer season. This conduct is entirely unbefitting of Arçelik. How can they list a product as available on their official site when it's out of stock? I could have bought the same product from another place at a similar price, but I chose Arçelik because I trusted it to be cheaper and more reliable. Now, the prices have increased drastically, nearly 80% more than what I would have paid originally. They think a 12% discount coupon is a sufficient remedy for this situation. I can't understand how Arçelik has grown so large while disregarding customer satisfaction.

Burcu
Burcu
June 13, 2024 4:26 PM

I was just called by the Kurtköy dealer, and they told me they would fulfill my order. If and when I receive my order, I will provide another update.

June 14, 2024 2:07 PM (21 hours after complaint)

Dear Customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. We kindly ask you to send us any information, suggestions, opinions, and solution requests regarding our products and services. As the Arçelik family, we wish you days full of health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center

Burcu
Burcu
June 15, 2024 11:47 AM

The product was procured from another branch and delivered to me. Thank you.

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