I purchased a product from Arçelik's official website, and as shown in the attached image, my order status was "being prepared." However, three days later, a representative from one of their dealers called to inform me that the product was out of stock. When I called Arçelik's customer service, they acknowledged the issue and assured me it would be resolved. A week later, they told me they had to cancel my order and offered a discount coupon as an apology.
I believe this situation occurred because the price of the cooling product increased significantly during the summer season. This conduct is entirely unbefitting of Arçelik. How can they list a product as available on their official site when it's out of stock? I could have bought the same product from another place at a similar price, but I chose Arçelik because I trusted it to be cheaper and more reliable. Now, the prices have increased drastically, nearly 80% more than what I would have paid originally. They think a 12% discount coupon is a sufficient remedy for this situation. I can't understand how Arçelik has grown so large while disregarding customer satisfaction.
On July 16, 2023, I purchased an air conditioner from Arçelik, and they assured me that they would call to schedule an appointment. I waited three day...
I purchased an air conditioner from Arçelik's official website. During the purchase, I checked the live stock status and was informed that the regional dealer would deliver it within 1-2 days, so I made the payment. However, after calling three times, I was told that the product could only be delive...
I purchased an Arçelik air conditioner, and despite it being only a year old, it has started to stop cooling. I called the service twice, and each time they came, they claimed there was no issue with the cooling without conducting any proper checks. When I contacted them again, they told me that the...
Arçelik Authorized Service and Customer Services are extremely indifferent. I created another complaint about this situation and added it elsewhere, but there was no response from the developments, probably the response is being given through the new complaint. In fact, I was not called until I made...
Stay away from Arçelik, everyone! As I first explained in my complaint dated July 8, the air conditioner I purchased from Arçelik is still not fixed, despite multiple service calls. Here's the timeline: In our brand-new apartment, the bedroom AC unit stopped cooling. I called Arçelik, and they sent...
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