During my recent visit to Carl's Jr. at Mall of Istanbul, I encountered terrible service and significant changes to their so-called "unlimited" offerings, which were the main reason I chose this brand. The terrace and lobby areas were closed, and everything seemed rationed, resembling a budget diner rather than a premium fast food chain. Even essentials like napkins and condiments were restricted—I was given just one napkin and a single mayonnaise packet. Unlike my positive experiences at other branches, this location has failed to meet the brand's promises. Attempts to provide feedback were also ignored; their contact number lacked a proper complaint line, and no one followed up with me. Carl's Jr. needs to address these issues immediately to restore customer trust.
My friends and I recently ordered from Carl's Jr. at Zorlu Center, and it was the worst experience we've ever had with the brand. Previously, we enjoyed meals at the Özdilek Levent and Beşiktaş branches, but this location was a huge disappointment. The burgers were undercooked, and the fries were st...
We visited Carl's Jr. at Istanbul Cevahir Mall, where we've enjoyed dining for years, specifically for the Western BBQ Burger. At the counter, we were informed that they were out of several items, including all gourmet options like the Western BBQ Burger. The staff recommended the Famous Star With C...
During my visit to Carl’s Jr at Maltepe Piazza, the cashier displayed unacceptable behavior toward my children. After purchasing a kids’ meal, my two children asked for toys but were rudely told, “We don’t give toys twice,” and sent back. When I approached the counter myself, they handed me the toys...
I placed an order at Carl's Jr. in Zorlu AVM, but even after 50 minutes, my meal was still not prepared. The staff's unprofessional and unmotivated attitude forced me to leave without lunch and return to the office hungry. I ordered the same menu as my friends, yet my order was never prepared, while...
I’ve had two terrible experiences at a Carl's Jr. branch. The staff is completely inattentive and dismissive when customers make requests. They serve orders incomplete, and when asked to fix it, they don’t even bother responding. Instead of cleaning the tables, they hang out on the terrace smoking, ...
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