Hello, I have been a long-time monthly CapCut Pro user. In September, I decided to switch to the annual subscription and paid ₺2500 to avoid monthly payments. However, I noticed that CapCut continued charging me for the monthly Pro subscription even after my annual payment.
Today, I canceled the monthly subscription, but now my annual Pro membership is not active. I already paid for the annual subscription 2-3 months ago, so why were monthly payments still deducted after that?
I request a refund for all the monthly charges taken since my annual payment and ask you to activate my annual subscription starting today. Please resolve this issue promptly. I want to use the full benefits of the Pro membership I already paid for.
In December 2024, I purchased a one-month subscription to CapCut for 249.99₺. At the end of December, I upgraded to an annual subscription, which cost 1,399.00₺ and was charged to my credit card in full. However, despite having an active annual subscription, CapCut charged me again in January 2025 f...
I subscribed to CapCut Pro in May at a monthly rate of ₺184, which has been regularly charged to my card. However, this month I found my Pro membership canceled, with a prompt to reactivate it for ₺250. If this price increase is the reason for my subscription’s sudden cancellation, it’s both unfair ...
I accidentally purchased a CapCut Pro subscription, but I canceled it within 2 minutes without ever using it. However, despite my immediate cancellation, I was still charged ₺2000, and my Pro membership was not activated either. Now, I am left with no subscription and no refund. I have reached out ...
Yesterday, I paid ₺299 for a one-month CapCut Premium subscription expecting to remove the watermark from my videos. However, the logo was still there. Thinking the first transaction failed, I paid again today using my card—another ₺299, totaling ₺598 for a service that hasn’t worked at all. Despite...
I purchased a one-year CapCut subscription, but due to insufficient funds, the payment didn’t go through initially. Later that evening, I added money to my account, and the app immediately withdrew 1400₺. However, despite the payment being processed, I am still unable to access the subscription bene...
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