I purchased a one-year CapCut subscription, but due to insufficient funds, the payment didn’t go through initially. Later that evening, I added money to my account, and the app immediately withdrew 1400₺. However, despite the payment being processed, I am still unable to access the subscription benefits—it continues to prompt me to purchase again.
I’ve tried canceling the subscription through the app, but it doesn’t allow me to. I used the free version for a year and decided to upgrade, only to face this frustrating situation.
I am requesting an immediate refund and cancellation of the subscription. It’s unacceptable to pay for a service that I cannot use. Please address this issue promptly.
In September 14, I purchased an annual subscription for CapCut through the Android app and paid ₺1,199. However, within a week, I canceled my subscription. Although the Google Play Subscriptions section shows that the subscription has been successfully canceled, I can still access Premium features i...
In December 2024, I purchased a one-month subscription to CapCut for 249.99₺. At the end of December, I upgraded to an annual subscription, which cost 1,399.00₺ and was charged to my credit card in full. However, despite having an active annual subscription, CapCut charged me again in January 2025 f...
I accidentally purchased a CapCut Pro subscription, but I canceled it within 2 minutes without ever using it. However, despite my immediate cancellation, I was still charged ₺2000, and my Pro membership was not activated either. Now, I am left with no subscription and no refund. I have reached out ...
I purchased an annual subscription for CapCut, paying ₺2.999, but I am not satisfied with the service and want to cancel my membership. Unfortunately, there is no customer support number or contact information where I can speak to a representative to explain my problem and request a cancellation. I...
I recently noticed that a Premium trial was accidentally started on the CapCut app without my authorization. Upon receiving a notification about the subscription, I immediately canceled the membership to prevent any charges. Despite this, ₺199,99 was withdrawn from my bank account. I tried to reach...
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