I am very disappointed with my Camper shoes from order 4005883601. Purchased in July, I couldn't use them until the winter season. Unfortunately, I can't return or exchange them, leaving me forced to seek repairs at a shoe repair shop. The repair professional pointed out significant design flaws: the leather is too stiff, the thick sole and rigid material creates an imbalance, and the shoe is uncomfortable and unhealthy to wear.
After modifications, the shoes are still unusable. They are so tight they cause cramps, yet loose enough to feel like they might fall off. Despite paying ₺6000, I now have a completely impractical pair of shoes. Camper's refusal to offer any resolution, whether a return or exchange, reflects poorly on their commitment to customer satisfaction. I expect a prompt and fair solution to this issue.
Here is the translated text:
I am repeating my complaint because Camper did not respond to my previous complaint. The shoes have caused me difficulties from the moment I started using them. Of course, your customer service personnel did the same. I was not in a position to take the shoes to the store. Since it was not the season when I bought them, I only tried them on, and they fit my feet. When I wanted to use them in October, the shoes were so big that they would fall off my feet. Customer service said that the return period had passed and that I should take them to a shoe repairer on my own because the process would be the same even if I took them to the store. I request that my record be reviewed from my membership information. As a result, the shoes went for size reduction three times. And none of them resulted in a healthy outcome. I have a pair of shoes worth 6,000 TL that I have never been able to use. I am requesting a refund. It's so disheartening that you can keep the money!
I am repeating my complaint because Camper did not return to my previous complaint. The shoes gave me difficulties from the moment I started using them. Of course, so did your customer service staff. I was not in a position to take the shoes to the store. Since it was not in season when I bought it,...
The product from my order number 4005883601 is a complete disappointment. Since I purchased it in July, I haven’t had a chance to use it, as it was made for the winter season. Now I can’t return or exchange it. I had no choice but to have it repaired at a shoe repair shop. An experienced craftsman w...
As a Camper client, I returned two pairs of shoes purchased through their website. For one pair, they canceled the incorrect item and refunded a reduced amount. For the other pair, it's been about 40 days and I still haven't received my return. I sent an email but received no answer. The customer se...
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