The product from my order number 4005883601 is a complete disappointment. Since I purchased it in July, I haven’t had a chance to use it, as it was made for the winter season. Now I can’t return or exchange it. I had no choice but to have it repaired at a shoe repair shop. An experienced craftsman worked on it and pointed out that the leather is too stiff, and even if it fit, it would still cause issues. The sole is thick and heavy, which negatively interacts with the stiffness of the leather, making it uncomfortable and unhealthy to wear. A critical detail like this, noticed by the repairman, was overlooked by your design and production team, and apparently not prioritized by quality control. Now I’m left with a pair of shoes costing ₺6000 that have had inserts added to make them smaller in size, which causes cramping on the top of my foot and creates extra height, making it feel like the shoes will slip off. Even if I wanted to donate them, it would be disrespectful to give such uncomfortable shoes to someone else. Your response that “we can’t do anything, we can’t take them back, we can’t exchange them” is a corporate answer indeed! This response from your so-called world-class brand shows how you view customers in the Turkish market.
I am very disappointed with my Camper shoes from order 4005883601. Purchased in July, I couldn't use them until the winter season. Unfortunately, I can't return or exchange them, leaving me forced to seek repairs at a shoe repair shop. The repair professional pointed out significant design flaws: th...
Hello there. In early April 2023, I purchased a pair of shoes from your store at Kozyatağı Optimum Shopping Mall. Approximately 2.5 months later, these shoes literally fell apart at the sides. Since I was away for the summer, it wasn't until late August that I returned to Istanbul and brought the sh...
I am writing to you to express my dissatisfaction with the boots that I purchased from the Aldo Turkey website two weeks ago. Upon receiving the shoes and wearing them for the first time, I noticed that there was a hardness on the left shoe, similar to a nail, which caused me great discomfort while ...
I am repeating my complaint because Camper did not return to my previous complaint. The shoes gave me difficulties from the moment I started using them. Of course, so did your customer service staff. I was not in a position to take the shoes to the store. Since it was not in season when I bought it,...
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