While reviewing the installment options for Cambly, I accidentally purchased a membership. Within minutes, I submitted a cancellation request, having not used the app or attended any classes. The next evening, Cambly responded, stating they would deduct a full month’s fee without a discount and only refund the remaining amount. This is despite my legal right as a consumer to cancel without penalty within 14 days.
Their offer of a free week of service instead of a refund felt dismissive and unacceptable. They repeatedly insisted I confirm the cancellation via email, delaying the process further. Cambly’s handling of this situation has been inefficient and unhelpful, making the experience frustrating.
I demand a full and immediate refund without deductions. If this isn’t resolved, I will take all legal measures to ensure my rights are upheld.
On July 2025, I signed up for a Cambly membership but immediately decided to cancel it on the same day. Despite the cancellation, Cambly informed me that they would still charge a full month’s fee without applying any discount rates that were shown during the purchase. This is highly unfair—how can...
On June 30, 2024, I purchased a course from Cambly, only to realize later that it was a group lesson. I immediately requested cancellation, but Cambly responded with a convoluted explanation, stating that because I had committed to a 3, 6, or 12-month plan, the discount I received was voided. They a...
I signed up for a Cambly membership a year ago, which was supposed to expire this month. However, Cambly renewed my subscription for another year without informing me and charged the full annual fee to my card. This is unacceptable, especially since I haven’t attended any lessons in the past few mon...
About 5–6 months ago, I purchased a Cambly subscription. Before it could renew, I took steps to cancel it. I followed the instructions provided—sent the required cancellation email and even marked the subscription as “do not renew” in my account settings. Despite all of this, Cambly still withdrew m...
I purchased a 12-month Cambly Kids subscription for my child today, but I misread the total price before completing the payment. Realizing the mistake, I immediately requested a cancellation on the same day, yet Cambly now wants to deduct over ₺7,000 as an early cancellation fee. This is completely...
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