I signed up for a Cambly membership a year ago, which was supposed to expire this month. However, Cambly renewed my subscription for another year without informing me and charged the full annual fee to my card. This is unacceptable, especially since I haven’t attended any lessons in the past few months.
I couldn’t find anyone to speak with directly, as there’s no phone support available. I submitted a request through their website, but I’m still waiting for a response. I demand an immediate refund for the unauthorized renewal and a proper explanation for this oversight. Cambly must stop charging users without consent and address these issues promptly to avoid further dissatisfaction.
Last year, I purchased an individual one-year membership from Cambly. Around 1:30 a.m. on October 29, 2025, approximately around $524 was charged to my credit card for renewal without my approval or consent. I was never informed in advance that an automatic renewal or payment would occur. As soon as...
About 5–6 months ago, I purchased a Cambly subscription. Before it could renew, I took steps to cancel it. I followed the instructions provided—sent the required cancellation email and even marked the subscription as “do not renew” in my account settings. Despite all of this, Cambly still withdrew m...
I just realized Cambly renewed my subscription without my consent after my 3-month plan ended. The system automatically charged my saved card without any prior notification, and I was not asked for approval by my bank or Cambly. After seeing similar complaints, I understand this is a common issue, ...
I recently discovered that Cambly renewed my subscription without my knowledge or approval and charged my credit card without any prior authorization. I never agreed to a 12-month renewal, yet the full amount was deducted from my account without notification. When I attempted to cancel my subscript...
On July 2025, I signed up for a Cambly membership but immediately decided to cancel it on the same day. Despite the cancellation, Cambly informed me that they would still charge a full month’s fee without applying any discount rates that were shown during the purchase. This is highly unfair—how can...
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