On June 30, 2024, I purchased a course from Cambly, only to realize later that it was a group lesson. I immediately requested cancellation, but Cambly responded with a convoluted explanation, stating that because I had committed to a 3, 6, or 12-month plan, the discount I received was voided. They also claimed that early cancellation results in charges for the full, undiscounted amount for the time used, leaving no refund for the remaining period if the calculated total exceeds the subscription fee.
This explanation is not only confusing but deeply unfair. I haven’t been able to use the app for months, yet Cambly continues to charge me automatically. I demand the immediate cancellation of my subscription and a full refund without deductions. If this issue isn’t resolved promptly, I will escalate my complaint to the Consumer Arbitration Committee.
In August 2024, I paid for a one-month Cambly group class, expecting it to be a one-time payment. However, Cambly continued charging my card every month without my authorization. If I had wanted to continue, I would have manually selected a 6-month plan—but they took it upon themselves to withdraw m...
On July 2025, I signed up for a Cambly membership but immediately decided to cancel it on the same day. Despite the cancellation, Cambly informed me that they would still charge a full month’s fee without applying any discount rates that were shown during the purchase. This is highly unfair—how can...
While reviewing the installment options for Cambly, I accidentally purchased a membership. Within minutes, I submitted a cancellation request, having not used the app or attended any classes. The next evening, Cambly responded, stating they would deduct a full month’s fee without a discount and only...
I signed up for a Cambly membership a year ago, which was supposed to expire this month. However, Cambly renewed my subscription for another year without informing me and charged the full annual fee to my card. This is unacceptable, especially since I haven’t attended any lessons in the past few mon...
I subscribed to Cambly Kids on February 9, 2025, but somehow, I mistakenly purchased the adult plan instead. I immediately tried to correct this issue, but I couldn't reach any customer support representative. Then, just this past week, two different tutors canceled scheduled lessons without any no...
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