Caffè Nero Charged Me Twice – Refund Still Not Issued

On March 8, 2025, at 17:26, I visited the Lotus Walk Caffè Nero location, where the barista transferred my physical loyalty card stamps to the app. However, despite this, 45 stamps from receipt number 2282026394 did not appear in my account. I tried to contact customer service, but there is no phon...

Dear Caffè Nero Management, On March 7, 2025, I visited your Ayvalık Marina branch, expecting the usual high service quality from your brand. Unfortunately, my experience was far below expectations. First, the tables and ashtrays were dirty, which was unacceptable in terms of hygiene. Additionally...

I ordered a medium pistachio latte at Caffè Nero, but due to a misunderstanding, they gave me a plain latte instead. When I politely asked for it to be corrected and even offered to pay the price difference, three staff members responded half-heartedly, saying, “You ordered a medium latte,” and foll...

Every time I visit Caffè Nero Nautilus (Istanbul), I experience unreasonably long wait times. The ordering process is frustratingly slow, even though there are multiple baristas present. Instead of working efficiently, one employee takes the order, then prepares the drink, and only afterward proces...